| |
 |
OverviewPreferred Voice is committed to
providing superior levels of customer service by incorporating customer-centric
strategies and processes supported by a staff of professionals and a platform
designed to deliver a distinguished level of product support. Preferred Voice,
Inc. offers its customers and partners an extensive family of resources to
support its industry-leading family of mobile solutions including Planning and
Installation Services, and Continuous Support and Services.
System Planning
-
Network evaluation: Upgrade/engineering consultation and recommendations
-
Network design: Consultation and detailed engineering designs including
proposed network architectures and equipment selection
-
Supporting documentation: Comprehensive electronic documents
Installation and Commissioning
-
Site survey
-
On-site commissioning and testing
-
On-site, post-installation training
-
Operator manuals
-
Project management on large jobs
Continuous Support and ServicesTelephone support
-
Toll free customer service number: 1 888-678-3880 or 214-764-4048
-
Trained Preferred Voice, Inc. engineers are Tier 1 support
-
24/7/365 customer service
Technical support
-
On-site as needed
-
Direct connect through 1 888-678-3880 or 214-764-4048
Remote
support
-
Through analog modem or Internet tunnel
-
Remote diagnosis available
|
|
| |
|