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OverviewPreferred Voice is committed to
providing superior levels of customer service by incorporating customer-centric
strategies and processes supported by a staff of professionals and a platform
designed to deliver a distinguished level of product support. Preferred Voice,
Inc. offers its customers and partners an extensive family of resources to
support its industry-leading family of mobile solutions including Planning and
Installation Services, and Continuous Support and Services.
System Planning
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Network evaluation: Upgrade/engineering consultation and recommendations
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Network design: Consultation and detailed engineering designs including
proposed network architectures and equipment selection
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Supporting documentation: Comprehensive electronic documents
Installation and Commissioning
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Site survey
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On-site commissioning and testing
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On-site, post-installation training
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Operator manuals
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Project management on large jobs
Continuous Support and ServicesTelephone support
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Toll free customer service number: 1 888-678-3880 or 469-675-9701
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Trained Preferred Voice, Inc. engineers are Tier 1 support
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24/7/365 customer service
Technical support
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On-site as needed
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Direct connect through 1 888-678-3880 or 469-675-9701
Remote
support
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Through analog modem or Internet tunnel
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Remote diagnosis available
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